Privacy Policy
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1. Who We Are
Navivera ("we," "us," "our") operates www.navivera.com and connects international patients with licensed hospitals in Turkey. This Privacy Policy explains how we collect, use, and protect your personal information, including health-related information, in accordance with the EU General Data Protection Regulation (GDPR) and Turkey's Personal Data Protection Law (KVKK).
2. What Information We Collect
Contact details: name, email address, phone number, country of residence
Health-related information: the treatment or condition you're inquiring about, and any additional details you choose to share with us (this is classified as "special category data" under GDPR and "özel nitelikli kişisel veri" under KVKK)
Technical information: IP address, browser type, and usage data collected via cookies (see Section 7)
We do not knowingly collect information from anyone under 18 without appropriate consent.
3. Why We Process Your Information
To match you with a suitable, licensed hospital and provide you with a personalized quote
To enable your Care Navigator to communicate with you throughout your treatment journey
To improve our Site and Services
To send you updates or offers, but only if you've separately opted in
We rely on your explicit consent as the legal basis for processing health-related data, as required under Article 9 of the GDPR and Article 6 of KVKK.
4. Who We Share Your Information With
Partner hospitals: once you request a quote, relevant details are shared with the hospital(s) best suited to your case, solely for the purpose of preparing your treatment plan and quote
Service providers: third parties who help us operate the Site (e.g., hosting, email delivery), bound by confidentiality obligations
We do not sell your personal information to third parties, including hospitals paying for referral traffic
5. International Data Transfers
As Navivera operates from Turkey and serves patients from the EU, UK, and other regions, your information may be transferred across borders. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data during such transfers.
6. How Long We Keep Your Information
We retain your information only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law, after which it is securely deleted or anonymized.
7. Cookies
We use cookies to operate the Site and understand how it's used. You can manage your cookie preferences through your browser settings or our cookie banner.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Withdraw consent at any time (this won't affect processing carried out before withdrawal)
Object to or restrict certain processing
Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at [email address].
9. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Navivera's Services are not directed at individuals under 18. If you are seeking treatment on behalf of a minor, you must have proper legal authority to do so (e.g., as a parent or guardian).
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at [email address].