Privacy Policy
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Frequently Asked Question
1. How does Navivera actually work?
You tell us what treatment you're looking for and share some basic details. Your dedicated Care Navigator reviews your case, matches you with a licensed hospital that fits your needs and budget, and sends you a personalized quote — usually within 24 hours. From there, your Navigator stays with you through booking, travel, treatment, and recovery.
2. Is the quote really free, and will the price change later?
3. Are the hospitals you work with actually licensed?
4. What exactly does a Care Navigator do, and does it cost extra?
5. What if my treatment isn't listed on your site?
6. What if I have a medical emergency — can Navivera help with that?
1. How does Navivera actually work?
You tell us what treatment you're looking for and share some basic details. Your dedicated Care Navigator reviews your case, matches you with a licensed hospital that fits your needs and budget, and sends you a personalized quote — usually within 24 hours. From there, your Navigator stays with you through booking, travel, treatment, and recovery.
2. Is the quote really free, and will the price change later?
Yes, getting a quote costs nothing and comes with no obligation. We work on transparent pricing from the start, so the number you're quoted is the number you should expect to pay — no hidden fees added once you arrive.
3. Are the hospitals you work with actually licensed?
Yes. Every partner hospital is officially licensed under Turkey's Ministry of Health to treat international patients. We only work with hospitals we've personally vetted — not whoever pays us the most for referrals.
4. What exactly does a Care Navigator do, and does it cost extra?
Your Care Navigator is a real person — not a chatbot or a hospital's sales rep — who guides you from your first question through full recovery. There's no separate fee for this; it's built into how Navivera works, because we believe no one should navigate this process alone.
5. What if my treatment isn't listed on your site?
Tell us anyway. Navivera was built to help with a wide range of medical and lifestyle treatments, not just the ones featured on our homepage. If we can help, we will. If we're genuinely not the right fit, we'll tell you honestly instead of wasting your time.
6. What if I have a medical emergency — can Navivera help with that?
Navivera is built for planned, non-emergency care — treatments you have time to research and schedule. If you're facing a medical emergency, please contact local emergency services or go directly to the nearest hospital; that's not something a matching platform can safely help with. For everything else — from routine check-ups to major planned procedures — that's exactly what we're here for.
1. How does Navivera actually work?
You tell us what treatment you're looking for and share some basic details. Your dedicated Care Navigator reviews your case, matches you with a licensed hospital that fits your needs and budget, and sends you a personalized quote — usually within 24 hours. From there, your Navigator stays with you through booking, travel, treatment, and recovery.
2. Is the quote really free, and will the price change later?
3. Are the hospitals you work with actually licensed?
4. What exactly does a Care Navigator do, and does it cost extra?
5. What if my treatment isn't listed on your site?
6. What if I have a medical emergency — can Navivera help with that?
1. How does Navivera actually work?
You tell us what treatment you're looking for and share some basic details. Your dedicated Care Navigator reviews your case, matches you with a licensed hospital that fits your needs and budget, and sends you a personalized quote — usually within 24 hours. From there, your Navigator stays with you through booking, travel, treatment, and recovery.